The Information Technology and Innovation program is responsible for ensuring that the City’s technology resources are effectively managed and used to their fullest potential to improve productivity, customer service and public access to City information. The division works with all City departments to provide support for their technology initiatives and automate processes and services where appropriate.

Department Documents

Resources

• Helpdesk
• GIS
• Temporary Network Access Request
• Training Videos

Request Forms

• G/L Account Access Request
• Tyler Community Access Request
• Logos Testing Acceptance Sign-Off Form
• HR - Employee Exit Request
• HR - New Employee Account Request
• Smartphone Synchronization Request
• VPN Request by a Manager

Employee Profiles